We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.
Our Standard Return Policies are only applicable to the products purchased by you directly from our store. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.
We will try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective, please contact us within 7 days after you received the order.
You will be asked to provide photo or video evidence which clearly illustrates the damage and/or discrepancy of the product in question. We will not offer a replacement to anyone who refuses to provide photo or video evidence that definitively illustrate damages or discrepancies.
If a replacement is warranted, returning the damaged product back to us is not necessary. The 2nd shipping fee will be covered by us.
Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without an authorization of us can only be refunded 80% of total order. If you still need the items, you may place a new order. If the items were shipped by Express, 100% of the item’s price will be refunded.
The customer should contact our Customer service within 90 days since shipment date when meet the problem.
Missing Item (Items missed completely or partially from an order)
We will ship the missing item to the customer once we check it.
If the item is just out of stock, a full refund of the item’s price will be issued.
The customer should contact our Customer service within 90 days since shipment date when meeting the problem.
Sweet reminder: remember to keep the package if “missing item” issue happens, because we may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, we will refuse to solve this kind of problem.
Shipped but not Delivered
If the status of shipment is not updated and you still do not get the item after 45 days from the shipment, we will reship the item to you.
In the force-majeure circumstances, we will take special actions to deal with this problem.
These circumstances include flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.
DOA (Dead on Arrival or Damaged on Arrival) Products
You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 7 days after delivery or 60 days after shipment if the delivery date is not traceable.
In this case, please kindly provide us with proof as below:
1)The photos of original package with front and back sides
2)The photos or video of the damaged item(s)
DOA products should meet the following standard:
* All the items originally included in the package are intact.
* The problem of product is not caused by incorrect usage.
Wrong Items Received
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If you like the wrong item, you may keep it and we will give you a discount of its listed price. We will ship your original item in your order once we get your payment.
If you are not satisfied with the product purchased from us, you may return it for refund or exchange within 7 days after you receive the good or within 60 days after shipment if the delivery is not traceable, and you should cover the returning fee. Please make sure the product you return is in the original packaging and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, we will assume the reshipping fee.
All customers should contact us by Customer Service before returning any item(s).